Frequently Asked Questions (FAQ)

1. SMS MT Tests

What is a SMS MT test?
How do I request an SMS MT test?
What shall I do after requesting a Test ID?
Which information will be available for a SMS MT Test?
Which countries and networks can I test with REMOTE365?
Why can I only see the details of the first SMS, when I send multiple SMS with the same Test ID to the same MSISDN??
What does 'count' stand for?
Why does it sometimes take some time till I receive my Test ID?
Why am I forwarded to the Top-Up site after clicking the 'REQUEST TEST ID' link?
Which charset is used within REMOTE365?
How do I integrate REMOTE365 into my system for automatic testing?

2. Account Configuration

Do I have to enter a billing address?
Do I have to enter API connection details?
How can I change my email address?
Can I create multiple logins for one account?

3. Top-Up

I have performed a top-up, but the amount has not been added to my account balance. What happened?
I cannot use any of the offered payment options. How can I use REMOTE365?
Where can I find an invoice for top-ups?

4. Glossary

Network code (NWC)
Type of number (TON)


1. SMS MT Tests

What is a SMS MT test?

A SMS MT (Mobile Terminated) Test is the only way to monitor the quality of your SMS services in a reliable way. REMOTE365 offers you SMS end to end testing with real SIM cards and real hardware in a growing amount of countries. You just have to send a SMS via your platform to one of our MSISDNs and REMOTE365 provides you with all relevant information of the received messages. Do you want to check runtime, special character support, alpha numeric sender support and much more? It was never easier!

How do I request an SMS MT test?

Select SMS MT Test site from the user menu on the left site of the screen. Either select a country and an operator or directly enter the NWC of the destination you want to test. If you select "Send email notification" results of the test will be send to your configured email address. Click the link 'REQUEST TEST ID' after you made your selection. A confirmation will appear at the top of the site.

What shall I do after requesting a Test ID?

REMOTE365 generates a unique Test ID. This Test ID and a destination MSISDN will be shown at the table on the bottom of the SMS MT Test site. The Test ID is only valid for 8 days and in combination with the corresponding MSISDN.

To perform a test with REMOTE365 the SMS MT sent by you must contain the Test ID. SMS MT can not be assigned if the Test ID is not included or truncated within the SMS.

For text SMS the Test ID must be inserted as the first part of the body e.g.: "12345Hello World".

For 8 bit binary SMS the Test-ID must be encoded within the binary SMS e.g. (IA5): "313233343548656C6C6F20576F6C7264"

For Unicode SMS (16 bit) the Test ID must be encoded within the 16 bit SMS e.g. (IA5): "0031003200330034003500480065006C006C006F00200057006F006C00720064".

Which information will be available for a SMS MT Test?

The following details will be available after receiving the SMS. Some information are only visible after clicking on the 'Show details' and 'Show PDU' icons.

Name Description Example
Created Timestamp the test was requested 2/25/15 11:49:30 AM
Test ID Defines the test session the SMS is associated with. The Test-ID must be inserted as the first part of the body of your test SMS. 63596
NWC Network code of the MSISDN. 26201
MSISDN Destination of the SMS, belongs to a SIM card that is hosted by REMOTE365. 491751872242
Count Shows the current receive count to identify if multiple SMS have been received for a specific Test ID. 1
Receive Time Timestamp when the SMS was received. 2/25/15 11:50:40 AM
Reference ID Unique identifier for test session, generated by REMOTE365. 14bc05b17627820492ca5d740d
Operator Name of the network. de - Telekom Deutschland
Originator Originator MSISDN of the SMS. 4916094839610
Originator TON Originator's type of number. 1
DCS Data Coding Scheme for binary SMS. F5
UDH User Data Header for binary (e.g. WAP Push) SMS. 01070605040B8423F0
Body Body of the SMS including the Test ID. 63596 REMOTE365 Test SMS
SMSC Short Message Service Center that delivered the SMS. +491710760000
SCTS Service Center Timestamp. Date when the SMS was sent or, if not available, submitted by the network. 2/25/15 11:50:36 AM
PDU Protocol Data Unit. Raw data of the SMS. 0791947101670000040D9
1946190849316F0000051
20524140044018B6998D5
603498BCD27B538B3D540
D4F29C0E9A36A7

Why can I only see the details of the first SMS, when I send multiple SMS with the same Test ID to the same MSISDN?

A Test ID can only be used once. Additional SMS with the same Test ID will only increase the 'Count' field. Please request additional Test IDs.

What does 'count' stand for?

For several reason a single SMS MT may be delivered several times to the destination by the originating SMSC. Within 8 days since the request of the test, the parameter 'count' will be increased when a SMS MT containing the same Test-ID is received. REMOTE365 only shows the information of the first SMS MT received.

Why does it sometimes take some time till I receive my Test ID?

We only allow a certain amount of tests to a destination MSISDN per minute to ensure a higher testing reliability, because some operators delay or even drop SMS when the line is too busy. Due to this we might delay your Test ID a bit.
You can help us minimising the delays by hosting a REMOTE365 probe by your own, so we can load balance tests better.

Why am I forwarded to the Top-Up site after clicking the 'REQUEST TEST ID' link?

You are forwarded to the Top-Up site when your current account balance is not sufficient to request a test. Please charge your account.

Which charset is used within REMOTE365?

The website and all emails are based on UTF-8 charset. If you experience wrong or missing characters please make sure your browser and/or email application supports UTF-8 encoding.

How do I integrate REMOTE365 into my system for automatic testing?

You can use our REMOTE365 API to integrate REMOTE365 into your system environment. Please make sure you add a valid API URL under the 'API Connection' tab on the Configuration site

2. Account Configuration

Do I have to enter a billing address?

No, adding a Billing address is not mandatory.

Do I have to enter API connection details?

A valid API URL is only necessary if you want to integrate REMOTE365 into your system using our API.

How can I change my email address?

Your email address is bound to your login and account. To change your email address please contact our sales at messaging@linkmobility.de.

Can I create multiple logins for one account?

REMOTE365 professional account users can use unlimited logins per account. You can contact our sales department for further information at messaging@linkmobility.de. If you are already a REMOTE365 professional account user you can contact your sales contact to request additional logins.


3. Top-Up

I have performed a top-up, but the amount has not been added to my account balance. What happened?

Most likely the payment has not been confirmed by the payment provider. Please try again after a little while. If the amount is still not added and you received a payment confirmation by the payment provider, please contact our support via the Support Form.

I cannot use any of the offered payment options. How can I use REMOTE365?

Please contact our sales department at messaging@linkmobility.de - We will provide you information on alternative payment methods.

Where can I find an invoice for top-ups?

You can download an electronic invoice on the Top-Up site if you select the according entry in the detail column of the 'Previous Top-Ups' table. You need the free adobe acrobat or compatible reader to display the invoice.

4. Glossary

Network code (NWC)

The network code or NWC is the combination of mobile country code (MCC) and the mobile network code (MNC).
For the German (MCC = 262) operator Telekom Deutschland (MNC = 01) the NWC is 26201. A list of all known operators can be found at Wikipedia.

Type of number (TON)

REMOTE365 uses the following TONs:

Type of number (TON) Description Example
0 Unknown -
1 International 491749443568
2 National 00491749443568 or 01749443568
3 Shortcode 86000
5 Alphanumeric R365 (up to eleven characters)